Power of person-job fit: Emotional labour for salespeople and its relation to job satisfaction

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dc.authorscopusid57151174700
dc.authorscopusid57194338765
dc.contributor.authorVatansever, Çiğdem
dc.contributor.authorKaramaraş, Sibel
dc.date.accessioned2022-05-11T14:33:25Z
dc.date.available2022-05-11T14:33:25Z
dc.date.issued2017
dc.departmentFakülteler, İktisadi ve İdari Bilimler Fakültesi, Çalışma Ekonomisi ve Endüstri İlişkileri Bölümü
dc.description.abstractThis study focused on the effect of person-job fit on the relationship between emotional labour and job satisfaction among salespeople in Turkey. Using survey data obtained from 204 salespeople working in different sectors, we analysed job satisfaction, person-job fit and three components of emotional labour, which are deep acting, surface acting and naturally felt emotions. We found that job satisfaction has a significant relationship positively with naturally felt emotions and negatively with surface acting. Although no significant moderation effect has been found for person-job fit, we found that person-job fit significantly mediates the relationship between job satisfaction and naturally felt emotions as well as the one between job satisfaction and surface acting. © Copyright 2017 Inderscience Enterprises Ltd.
dc.identifier.doi10.1504/IJWOE.2017.083789
dc.identifier.endpage23
dc.identifier.issn1740-8938
dc.identifier.issue1en_US
dc.identifier.scopus2-s2.0-85019682847
dc.identifier.scopusqualityQ4
dc.identifier.startpage1
dc.identifier.urihttps://doi.org/10.1504/IJWOE.2017.083789
dc.identifier.urihttps://hdl.handle.net/20.500.11776/7709
dc.identifier.volume8
dc.indekslendigikaynakScopus
dc.institutionauthorVatansever, Çiğdem
dc.language.isoen
dc.publisherInderscience Publishers
dc.relation.ispartofInternational Journal of Work Organisation and Emotion
dc.relation.publicationcategoryKonferans Öğesi - Uluslararası - Kurum Öğretim Elemanıen_US
dc.rightsinfo:eu-repo/semantics/closedAccess
dc.subjectEmotional labour
dc.subjectJob satisfaction
dc.subjectPerson-job fit
dc.subjectSalesperson
dc.subjectTurkey
dc.titlePower of person-job fit: Emotional labour for salespeople and its relation to job satisfaction
dc.typeConference Object

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