Demir, Konur Alp2023-04-202023-04-20202197816684369509781668436943https://doi.org/10.4018/978-1-6684-3694-3.ch012https://hdl.handle.net/20.500.11776/11104In this chapter, an analysis of the electronic decision making system, which is thought to benefit from the heavy bureaucratic system which does not take into account the expectations of the citizen in the public administration system, will be used to make a more flexible structure. The focus of this chapter is on the need to design the decision-making mechanisms of the state according to the expectations of the citizen. For this purpose, requests and complaints from the citizens through the electronic environment should be taken into consideration in the decision-making process. In fact, this situation is reflected in the application of electronic participation management model. The application of this management model in the public administration system is the citizen participation complaint and demand system which is carried out under the name of electronic government. The examination of this system, which is an example of the application of participatory democracy, is important for the reflection of democratic values on the administration system. © 2022 by IGI Global. All rights reserved.en10.4018/978-1-6684-3694-3.ch012info:eu-repo/semantics/closedAccessBook Chapter12142352-s2.0-85128075636